Cherie Ve Ard ([info]serolynne) wrote,
@ 2008-06-02 08:58:00
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Entry tags:nomad

Sprint data will no longer be unlimited
Rumors of a change of terms with Sprint data plans have been confirmed - starting July 31, their wireless broadband data will no longer be unlimited. Which is really bad news for those of us who have switched to Sprint wireless data as our primary form of internet access. For the past year in our technomadic travels, a Sprint Wireless aircard running through our Cradlepoint wireless router has been our means of being able to stay connected while we travel the country, with my Verizon tethered phone being our backup. And even for the past couple of months while we've been stationary, we completely cut the cable and have been running full time off the aircard. Basically, we are amongst the heavy data users that these companies hate but advertise to get with promises of 'unlimited'.

For the longest time, Sprint has been the only major nationwide carrier to offer unlimited dataplans, as others such as Verizon have gone to capping at 5 GB.

5 GB is plenty for most folks who are using wireless broadband as a second means of internet access - it covers regular checking of e-mail, normal surfing, IM, an occasional video feed and some minor file downloads. Basically, you'd have to be online pretty much all the time, and doing massive stuff. So I suspect that 5 GB is not enough to feed two technomadic adventurers full time running frequent large file downloads for work, extensive browsing, Netflix video video, iTunes syncing and more. I say suspect, because when I log into our Sprint account to see just how much bandwidth we suck down - apparently this data will not be accessible until Jun 8. Very frustrating in planning our next exodus to hit the road again.

And even potentially more disturbing than the 5GB cap, is the 300 MB cap on roaming data which was previously included. As we travel between major areas, a lot of our access is roaming and we've typically ignored the little triangle symbol - which can stay there for days at a time sometimes.


So, aside from increased gas costs meaning at least a shift into a bit more conscious routing and planning of our journey - increased internet access costs (in the form of potentially a second connection device to juggle) will bring more conscious planning into routing to find free wifi hotspots for our major internet work. I'm anxious to hear whatever plans Sprint is considering for heavy data users.




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[info]phyrra
2008-06-02 01:36 pm UTC (link)
Sadly, I'm not too surprised. A lot of companies say 'unlimited' and then decide that there's a magical number they meant and that too many people cross it, so they discontinue it. My main question is, will you be stuck in a plan with them or can you get out of it because of them changing their deal with you?

*hug*

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[info]serolynne
2008-06-02 02:36 pm UTC (link)
Yes.. since it's a change in terms, it is good enough reason to be able to break the contract. However, there's no where else to go really :)

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[info]punzel
2008-06-02 01:38 pm UTC (link)
It'll hardly solve your whole problem, but if you need tips on finding public wifi as a nomad (WITHOUT being a pirate/parasite), I can help. It's a mainstay for me.

Some options aren't obvious.

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[info]serolynne
2008-06-02 02:38 pm UTC (link)
Well, we have made our way with wifi from fast food, libraries, coffee shops, chambers of commerce, etc. - as even with the card, sometimes we're not getting EVDO when we need high speed. We've typically found wifi hotspots via Google ("free wifi ". If you have leads on other sources.. would love to know about them :)

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[info]roy_batty
2008-06-02 03:27 pm UTC (link)
Do you have a link to a source (press release or similar) for this? I'd like to pass the info along, and am figuring a link to your LJ might not be appropriate for all the recipients I have in mind.

Thanks!

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[info]nasu_dengaku
2008-06-02 05:06 pm UTC (link)
I had the same question. I found this:

http://gizmodo.com/391887/oh-no-sprint-capping-unlimited-3g-data-service-at-5gb

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[info]serolynne
2008-06-02 05:10 pm UTC (link)
Right.. that's where I first saw the original rumor. Googling a bit, you'll find more recent releases where Sprint confirms it. Once such is:

http://blogs.pcworld.com/staffblog/archives/006995.html


And.. this only applies to 'phone as modem' and 'aircard' services, not their inclusive plans with mobile data on phone devices.

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[info]roadriverrail
2008-06-02 06:57 pm UTC (link)
The only carrier? I thought AT&T offered an unlimited data plan.

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[info]serolynne
2008-06-02 07:00 pm UTC (link)
Nope.. at least not according to the links above. They're 5GB as well. Apparently, the only truly unlimited is now Alltel (which I don't consider to be big enough nationwide to serve my purposes.. at least, not yet. I need a little more research to say that conclusively.)

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[info]bobthebadger
2008-06-02 07:10 pm UTC (link)
I've never been hit with any charges for exceeding 5GB with my Verizon BroadBand. I do pay the "60.00 a month" plan, and not the less expensive personal plan.

I actually went with Verizon after exchanging a few emails with you a while back when I think you were still using them rather than Sprint.

I tried AllTel with a friends plan for a month - and it worked pretty good except I had problems at times while driving down interstates when there were more "rural" towns rather than larger urban areas - mostly through Wisconsin if I remember right.


Edited at 2008-06-02 07:10 pm UTC

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[info]serolynne
2008-06-02 07:17 pm UTC (link)
Most of these companies won't hit your with overage charges.. they'll either throttle you down, deny service or terminate you if you consistently go over a lot.

I'm actually still with Verizon for my personal/business cell phone and tethered modem option. However, that will likely be changing next week (*crossing fingers*) if the new 3G iPhone is released on AT&T. We have been using the Sprint aircard for over a year now as our primary internet. The Verizon has been our back-up connection.

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[info]roadriverrail
2008-06-02 07:20 pm UTC (link)
Ah. Given that it's a company plan, I've never really looked into it. If I go over that limit doing throughput tests, it's the cost of doing business.

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[info]serolynne
2008-06-02 07:30 pm UTC (link)
They may also treat corporate plans differently than individual. Apparently, Sprint will be as well - so we might be looking into what it takes to get ours under a company plan instead.

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For what it's worth...
[info]chris_knight
2008-06-02 08:13 pm UTC (link)
I called Sprint two minutes ago. According to the phone monkey, my contract is not changing. Perhaps they are putting the caps on new contracts? As it was explained to me, unless I cancel or change my plan, my current agreement stays in force.

Now, if that changes on 07/31, I'll call back and give them the option of letting me cancell without penalty or have a complaint filed with the CA States Attorney office.

-Chris

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Re: For what it's worth...
[info]serolynne
2008-06-02 08:27 pm UTC (link)
Apparently, the caps on new contracts starts on 7/13.. and notifications to existing customers has already started on this month's bills. Since it is a material change to the contract, they will be letting you out of it in the first 60 days without penalty.

Here's a more reliable source I found via evdoinfo.com:

http://www.evdoinfo.com/content/view/2343/64/

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Re: For what it's worth...
[info]chris_knight
2008-06-02 08:39 pm UTC (link)
Looks like I have to go find my bills... I haven't opened one of my Sprint bills since I set up the account. The perils of automatically scheduled payments.

I KNOW I am one of the high-bandwidth users. I pull down about 2GB per week, on average; and that is just traffic between my laptop and my primary server in San Jose.

I wonder how this will affect Mel. She has a Sprint EVDO modem as well, but she got it on-line from some oddball vendor, and she has never actually received a bill or statement. How can you agree to that which you did not receive?

-Chris

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Re: For what it's worth...
[info]serolynne
2008-06-02 09:05 pm UTC (link)
I'm not even sure we get bills either.. we try to go electronic wherever we can, as 'real' mail is difficult while being nomadic.

I'm not too happy with this change at all.

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Finally... Someone at Sprint admits it...
[info]chris_knight
2008-06-06 04:09 pm UTC (link)
Dear Chris,

Thank you for your reply.

I sincerely apologize for the inconvenience you have experienced in this regard.

I would like to share with you that Sprint is changing the terms and conditions for Mobile Broadband Connection Plans, Data Access Plans, and Phone as Modem Plans to include usage limitations. This change goes into effect for all customers as of 7/13/08.

The specific change adds the following limitation:

We have reserves the right to limit throughput speeds or amount of data transferred, and to deny, terminate, modify, disconnect or suspend service if usage either exceeds 5GB/month in total, or 300MB/month while roaming. If a customer exceeds the data amounts that Sprint has specified, we may modify usage behaviors, terminate, suspend, or disconnect the customer?s service.

We believes that all of our customers should get the best service
possible from their broadband. That means speedy downloads for all
users, not just a few.

When someone is downloading a particularly large amount of information over a long period of time, repeatedly, it can slow down speeds for other users who might just be checking their e-mail or browsing online.

So to make sure our service is fair for everybody, we are encouraging the right kind of use on the network.

We are notifying customers of this change in usage limitations via a bill message, it allows customers the opportunity to review their data. You may opt out of their Sprint service with no penalty on the line of service impacted by this change if you are not in agreement with the change. You could opt out of their Sprint contract within 60 days based on the day you receive their bill message regarding the change in data usage

I am sure the above details have addressed your concern. If you have any other questions or concerns, please feel free to contact us. It will be my pleasure to address your concern in best possible way.

Further, I would like to inform you that the account will not be
cancelled, it is forwarded to cancellation departmnet to give the
explaination for your query.

Thank you again for contacting Sprint. We appreciate your business.

Ivan F.
E-Care
Sprint

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